![]() Problem: UCCX 12.5 Snapshot View in Voice CSQ Summary Report Missing the Longest Call in Queue Column Permanent fix is to upgrade to the version which has a solution for Cisco bug ID CSCvc94546 and Cisco bug ID CSCvb19751. This issue can be temporarily fixed by a Notification and Finesse Tomcat services restart. This issue is documented by Cisco bug ID CSCvc94546 & Cisco bug ID CSCvb19751. The log in failure is due to webservice response to HTTP 404 not found for a get on an Agent. ![]() Symptom: Finesse fails to log in agents with error cannot authenticate with the notification service. Problem: Authentication Failure of Finesse Notification Service after PG Failover The permanent fix is scheduled to be in UCCX version 12.6.X. Restart of Finesse Tomcat Services would fix the issue temporarily. This issue is documented by Cisco bug ID CSCvy99585 and Cisco bug ID CSCvy99583. Symptom: Finesse desktop cannot load up and throw 5xx errors. Intermittently, Finesse can begin to not respond to agent requests or internal requests. Problem: Finesse and Finesse Admin Loads up with Blank Screen If your network is live, ensure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. ![]() ![]() The information in this document was created from the devices in a specific lab environment. There are no specific requirements for this document. This document describes solutions for common problems and solutions in Cisco Unified Contact Center Express (UCCX). ![]()
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